360 Oversight Hands-on delivery that manages your waste program end to end

We coordinate vendors, resolve service issues, and consolidate billing so your team can focus on core priorities while we ensure results.

Talk To An Advisor

360 Oversight Hands-on delivery that manages your waste program end to end

We coordinate vendors, resolve service issues, and consolidate billing so your team can focus on core priorities while we ensure results.

Talk To An Advisor

Who Is This For?

360 Oversight is designed for organizations that want a partner to fully manage their waste diversion programs from end to end. It supports property managers, facility teams, and sustainability leaders by taking over vendor communication, issue resolution, contract compliance, and consolidated billing, while still delivering the same program design, training, and reliable reporting included in Foundation. With Oversight, you gain clear accountability, simplified administration, and measurable results without the burden of daily vendor management. Engagements are structured as long-term contracts, typically 12 to 60 months.

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360 Oversight delivers

How It Works With 360 Oversight, the process is hands-on and fully managed, giving you clear accountability and fewer administrative burdens.

Step 1: Assess And Plan

We begin with a kickoff meeting and full program assessment. Your Sustainability Advisor gathers invoices, analyzes service levels, and onboards your current vendors. From this, we create a right-sizing plan and an improvement roadmap that balances cost, diversion, and operational needs.

Step 2: Enable And Manage

Once the plan is in place, we take over the day-to-day management. Our team communicates directly with vendors to resolve missed pickups, equipment issues, and schedule changes. We monitor contract performance closely and, when service or pricing fall short, we bring in new vendors to ensure you get the results you expect. Staff and janitorial training is rolled out to keep operations smooth across the site.

Step 3: Report And Optimize

Each month, you receive one consolidated invoice verified against vendor performance, along with diversion reports that meet ESG and certification requirements. Quarterly reviews with your Advisor highlight cost savings, service improvements, and diversion progress, with a clear set of next actions to keep results building year after year.

360 Oversight Features

Dedicated Sustainability Advisor Your single point of contact who manages everything day to day.

What You Get:

  • A dedicated Advisor who coordinates all aspects of your program

  • Regular check-ins and quarterly reviews that track progress and set next steps

  • Rapid response to issues, with backup coverage when your Advisor is out

  • All communication and reporting tracked through our CRM for transparency

Program Design or Revamp Optimizing your program starts with a clear baseline.

What You Get:

  • Development of a new waste and recycling program or a full refresh of your current setup

  • Evaluation of internal collection points, bin placement, and signage to improve usability

  • Process recommendations that make recycling and diversion part of daily operations

  • Alignment of your program with sustainability goals and certification requirements

Equipment and Service Level Right Sizing Getting service levels aligned with actual needs.

What You Get:

  • Review of invoices, service logs, and site conditions to evaluate current service levels

  • Verification of baseline volumes through a waste audit, typically completed within the first six months of the contract

  • Adjustments to equipment types, container placement, and service schedules to match real demand

  • Ongoing monitoring to fine-tune services as operations change

Staff Education and Awareness Helping staff build habits that stick.

What You Get:

  • Kickoff training designed around your facility type and needs, such as a tenant handbook, video training, or virtual training session.

  • Ongoing awareness tools such as videos, quick guides, or infographics

  • Clear, consistent messaging that reinforces daily recycling and diversion practices

Janitorial Education and Training Set crews up for success with short, practical guidance.

What You Get:

  • Kickoff training sessions designed for night-shift custodial teams

  • A concise video under five minutes that shows the most important collection practices

  • Instructions in English and Spanish for clear communication

  • Annual refreshers or retraining when service providers change

Client Program Meetings, Diversion Tracking, and Reports Clear metrics and regular touchpoints.

What You Get:

  • Monthly diversion reports at both the site and portfolio level

  • Quarterly program reviews with your Advisor to evaluate results and set priorities

  • Audit-ready data for ESG, LEED, and GRESB reporting

Monitoring Technology Additional tools for greater accuracy and efficiency.

What You Get:

  • Camera-based fullness readings that capture actual container volumes over time

  • Data that helps verify weights, reduce unnecessary hauls, and improve reporting accuracy

  • Optional compactor monitors that measure pressure for more precise weights and help reduce unnecessary hauls

  • Insight into equipment usage patterns that inform long-term decisions

Daily Vendor Oversight, Issue Resolution, and Ticketing Direct management of haulers and service providers.

What You Get:

  • Daily communication with vendors to resolve missed pickups, overflows, and equipment issues

  • Service tickets logged, tracked, and closed out through our CRM system

  • Active oversight to ensure services match contractual agreements

Contract and Billing Reviews Protection against hidden costs and gaps.

What You Get:

  • Ongoing review of vendor contracts to flag gaps, overservice, or non-compliance

  • Careful monitoring of charges to catch errors and overbilling

  • Updates to contract terms as needed to align with program goals

Vendor Invoice Management and Payment We handle the details so you don’t have to.

What You Get:

  • Vendor invoices sent directly to Divert360 for review and approval

  • Charges verified against services delivered before payment

  • Payment issued to vendors on your behalf

Consolidated Vendor Billing through Divert360 One clear statement each month.

What You Get:

  • A single, consolidated invoice prepared by Divert360

  • Itemized breakdowns of charges and services across all vendors and sites

  • Easy-to-read format that simplifies budgeting and reporting

Initial Waste Audit Establishing a reliable baseline.

What You Get:

  • One comprehensive waste audit included with Oversight setup

  • Hands-on sorting, weighing, and inspection of waste streams to establish accurate baselines

  • Data used to guide right-sizing and program redesign recommendations

See how 360 Oversight can simplify your waste program

Gain full vendor management, consolidated billing, and reliable reporting — all with one dedicated partner.
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Timeline

Oversight programs involve more moving parts and major changes may take several months to implement. Every site is different, and timelines vary depending on complexity, number of locations, and existing vendor contracts. Early improvements can begin within the first quarter, with larger gains often realized over six to nine months as contracts, vendors, and equipment adjustments fall into place. The outline below represents a typical progression, but exact timing will depend on your program. 

Months One to Two

Kickoff and Assessment

Your onboarding team and Sustainability Advisor meet to review data, invoices, and site conditions. Vendors are onboarded, baseline services are analyzed, and an initial right-sizing plan is drafted. Quick fixes may be made early, while a waste audit (included in setup) provides the baseline for long-term changes.

Months One to Two

Months Three To Six

Enable And Manage

The program design or revamp is finalized based on audit results and contract realities. Staff and janitorial training is rolled out, signage and awareness tools are distributed, and Divert360 begins daily vendor oversight, issue resolution, and compliance monitoring. Service levels may be tuned gradually as contracts allow.

Months Three To Six

Months Six To Nine

Implementation of Larger Changes

As vendor contracts renew or equipment is installed, additional service changes and optimizations are made. Divert360 manages the transitions, bringing in new vendors when needed and ensuring smooth implementation. Diversion reporting begins showing early trends during this phase.

Months Six To Nine

Months Nine To Twelve

Reporting and Optimization

Monthly diversion reports and consolidated billing become routine. Quarterly reviews highlight measurable cost savings, improved reliability, and rising diversion rates. From here, continuous improvement becomes the norm with vendor oversight, program adjustments, and ongoing staff support.

Months Nine To Twelve

360 Oversight Frequently Asked Questions

Do I need to change haulers to use 360 Oversight?

No. We can work with your current haulers and evaluate whether they are the best fit for your program. If pricing or performance is not where it should be, we manage the process of selecting and transitioning to a new vendor on your behalf.

I’m under contract with my current hauler. Does this matter?

Not at all. You do not need to wait for a contract to expire before hiring Divert360. We review your current terms, ensure any changes align with cancellation requirements, and manage the transition smoothly when it’s the right time to switch vendors.

What happens if a vendor misses a pickup or provides poor service?

We handle those issues directly. Your Sustainability Advisor communicates with the vendor, resolves the service gap, and documents the resolution so you do not have to chase them.

Do you manage vendor contracts?

Yes. We review all existing contracts for service levels, terms, and compliance. If improvements are needed, we handle renegotiation or replacement to ensure you get the best fit and value.

How does consolidated billing work?

All vendor invoices come directly to Divert360. We review and verify them, pay the vendors on your behalf, and issue you one consolidated monthly statement. This eliminates errors and saves your team hours of invoice processing.

Will I still see the details of individual vendor charges?

Yes. Your consolidated invoice includes a clear breakdown of charges by vendor and service type so you always know what you are paying for.

How does Divert360 get paid under 360 Oversight?

We charge a flat management fee along with a small percentage added to vendor base rates for services. This structure allows us to manage vendors, invoices, and program performance on your behalf with full transparency.

Will 360 Oversight cost me more than I’m paying today?

In most cases, no. Savings realized through right-sizing, contract reviews, and program redesign typically offset the cost of our services. Many clients find that Oversight results in a net wash or even significant long-term savings while delivering higher diversion and fewer administrative headaches.

How long does it take to see results with Oversight?

Timelines vary depending on your sites, vendor contracts, and equipment needs. Quick fixes may appear in the first quarter, but larger savings and diversion gains often take six to nine months as contracts reset and program changes take hold.

Is a waste audit included with 360 Oversight?

Yes. One initial waste audit is included to establish your baseline. This data guides program redesign and right-sizing. Additional audits can be scheduled later at an additional cost.

Do you provide staff and janitorial training?

Yes. We provide kickoff training, refreshers, and awareness tools for both employees and janitorial teams. Training is available in English and Spanish and customized for your property type.

What reports will I receive?

You will receive reliable monthly diversion reports at both the site and portfolio level, along with quarterly reviews to evaluate results, highlight savings, and set the next round of improvements. Reports are ESG-ready and suitable for LEED and GRESB.

What contract length do you require?

The minimum term for 360 Oversight is 12 months. Most clients continue for several years, as ongoing vendor management and program adjustments require long-term engagement to achieve maximum results.

Ready to get started with 360 Oversight?

Let us manage the vendors, billing, and reporting so you can focus on what matters most.
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